lutron Field Service Engineer

cdey

lutron Field Service Engineer
In 1961, Lutron introduced the world's first solid state dimmer. From that point forward, Lutron innovations transformed the world of lighting controls. Today, with more than 75 utility and 40 design patents and over 10,000 products shipped to 80 countries worldwide, Lutron continues to lead the way in dimming innovation and quality. Products range from simple wall controls that dim room lights (like the rotary control you probably have on your dining room wall) to complex systems that can control an entire home or building. Company website: www.lutron.com


SUMMARY OF RESPONSIBILITIES:


Position: Field Service Engineer —Northern China

Dept/Div:                             Operation

Location:                                   Beijing


1. Position Summary

The Field Service Engineer will be based in Beijing to handle all fields and technical services including start-up, test and commissioning, system upgrade, warranty service of Lutron Lighting Control Systems at customer’s locations in Beijing and other major cities within China.


2. Knowledge Required

Academic degree(s) required: degree/diploma in Electrical/Electronics/
Control & Instrumentation Engineering

Specialized skill(s) required: good knowledge in Building Electrical               Services, Code of practice for Electrical Installations, 3-phase AC supply and computer skills
Foreign Languages required: fluent in both spoken and written English and Chinese(Putonghua) languages


3. Experience Required            

Number of years experience required: more than 3 years
Have relevant working experience in Lighting Controls, Building Automation or Industrial Control Automation.
Be capable of frequent travel at short notice
Have the mind-set to excel customers’ expectations when providing services
A team player with good analytical and interpersonal communications skills, self-motivated


4. Principal Accountabilities

Perform system setup, program, train distributors/customers and deal with contractors and lighting designers
Identity technical solutions to customer’s problems, respond to technical requests, resolve problems both on-site and remotely
Prioritize the service requests and is able to meet the response time
Liaise with general contractor, electrical contractor and sales for better planning commissioning schedule and meet job schedule
Manage field service spare parts inventory/stock and conduct regular cycle count

cjthw

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